1. Information We Collect

The information we collect depends on how you use our Services.

1.1 Account and Personal Information

When you register, sign in, update your profile, submit an enquiry, or communicate with us, we may collect:

• Full name;
• Mobile number;
• Residential or correspondence address;
• Profile photograph, where provided;
• Customer or associate account type;
• Information entered in your account profile; and
• Other information you voluntarily provide.

Passwords are used only for authentication and account security. Users are responsible for keeping their login credentials confidential.

1.2 Property and Enquiry Information

When you browse properties or contact us regarding a project, we may collect:

• Properties, plots, flats, villas, or commercial spaces viewed or selected;
• Property preferences, budget, preferred location, and plot size;
• Saved or shortlisted properties;
• Enquiry messages and callback requests;
• Appointment or site-visit requests;
• Booking, allotment, or transaction-related references, where applicable;
• Communications with our employees, agents, or authorised associates; and
• Feedback submitted regarding our projects or Services.

1.3 Associate Information

If you use the Services as an associate, sales representative, or business partner, we may collect:

• Associate profile and contact information;
• Associate identification or referral code;
• Customer leads assigned or submitted by you;
• Sales, booking, referral, or performance information;
• Commission-related records, where applicable; and
• Communications with customers and Company representatives.

1.4 Information Collected Automatically

When you access our application or website, certain technical information may be collected automatically, including:

• Application version;
• Internet Protocol address;
• Device and browser type;
• Login date and time;
• Pages, screens, and features accessed;
• Application performance, crash, and diagnostic information;
• Referring pages or links; and
• General usage activity.

This information may be used to maintain security, identify technical problems, prevent misuse, and improve the performance of our Services.

2. Device Permissions

Depending on the features available in the application, the App may request access to certain device functions. We only request permissions necessary to provide the relevant feature.

2.1 Notifications

Notification permission may be used to send:

• Account-related alerts;
• Property and project updates;
• Enquiry responses;
• Appointment or site-visit reminders;
• Service announcements; and
• Promotional notifications where permitted.

You can disable notifications through your device settings.

2.2 Camera, Photos, and Files

Where an upload feature is available, camera, gallery, or file access may be requested when you choose to upload a profile photograph, property document, identity document, or other content.

The App does not access your camera, photos, or files without your permission.

2.3 Location

Where map, nearby-property, project-location, or navigation functionality is provided, the App may request location permission to display relevant properties, project locations, or directions.

Location information is accessed only for the disclosed feature and according to the permission selected on your device.

3. How We Use Your Information

We may use collected information to:

• Create, authenticate, and manage user accounts;
• Provide access to customer and associate features;
• Display property and project information;
• Respond to enquiries and callback requests;
• Arrange property consultations, meetings, and site visits;
• Connect users with authorised sales representatives or associates;
• Personalise property recommendations;
• Process and maintain property-related records;
• Provide requested documents and project information;
• Communicate account, project, and service updates;
• Send promotional communications where permitted;
• Provide technical and customer support;
• Detect fraud, unauthorised access, or misuse;
• Maintain application and website security;
• Diagnose crashes, errors, and performance issues;
• Improve our properties, application, website, and Services;
• Maintain internal business and legal records;
• Comply with applicable laws, regulations, court orders, and government requests; and
• Establish, exercise, or defend legal claims.

We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

4. Communication and Marketing

We may contact you through telephone calls, SMS, WhatsApp, email, push notifications, or other communication channels regarding:

• Property enquiries;
• Site visits;
• Account activities;
• Customer support;
• New or updated projects;
• Offers and promotional campaigns; and
• Important service or policy updates.

You may request that promotional communications be stopped by contacting us. However, we may continue to send essential account, security, enquiry, or transaction-related communications.

5. How We Share Your Information

We may share information only when reasonably necessary for the purposes described in this Privacy Policy.

5.1 Employees and Authorised Representatives

Information may be accessed by authorised employees, customer-support personnel, property consultants, agents, and associates who require it to respond to enquiries or provide requested services.

5.2 Property Developers and Business Partners

Where necessary to respond to a property enquiry or facilitate a property-related service, relevant information may be shared with authorised developers, project owners, channel partners, or business partners.

5.3 Technology and Service Providers

We may use third-party service providers for:

• Website and application hosting;
• Cloud storage and database management;
• SMS, email, and notification delivery;
• Customer support;
• Analytics and crash reporting;
• Security and fraud prevention; and
• Other technical infrastructure.

Such providers are permitted to process information only for providing contracted services and are expected to apply appropriate confidentiality and security protections.

5.4 Legal and Regulatory Authorities

Information may be disclosed when necessary to:

• Comply with applicable law or legal process;
• Respond to a lawful request from a government authority;
• Investigate fraud or security incidents;
• Protect the rights, safety, and property of users, the Company, or others; or
• Enforce our agreements and policies.

5.5 Business Transfers

If the Company undergoes a merger, acquisition, restructuring, sale, or transfer of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

We do not sell users’ personal information for monetary consideration.

6. Third-Party Services and Links

Our Services may contain links to third-party websites, maps, social-media platforms, messaging applications, payment services, or other external services.

Third-party services operate under their own terms and privacy policies. We are not responsible for the privacy, content, or security practices of an external service after you leave our application or website.

Users should review the applicable privacy policy before submitting information to a third-party service.

7. Data Security

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information against:

• Unauthorised access;
• Unlawful processing;
• Accidental loss;
• Misuse;
• Alteration; and
• Unauthorised disclosure.

These safeguards may include access controls, authentication measures, secured servers, encrypted network transmission, and restricted employee access.

However, no electronic storage or transmission method is completely secure. We cannot guarantee absolute security, and users should protect their passwords, devices, and account access.

Please notify us immediately if you believe your account has been compromised.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Maintain an active user account;
• Provide requested property and customer services;
• Respond to enquiries;
• Maintain booking, associate, or business records;
• Meet contractual and operational requirements;
• Prevent fraud and resolve disputes;
• Enforce our agreements; and
• Comply with legal, taxation, accounting, or regulatory obligations.

When information is no longer required, it will be deleted, anonymised, or securely disposed of, subject to technical limitations and legally required retention periods.

Backup copies may remain temporarily within secured backup systems until deleted through the ordinary backup-rotation process.

9. Account and Data Deletion

Users may request deletion of their account and associated personal information.

How to Submit a Deletion Request

Send an email to: shubhbhoomirealestates@gmail.com

Use the email subject:
Shubh Bhoomi Account Deletion Request

The request should include:

• Registered name;
• Registered mobile number;
• Registered email address, if applicable; and
• A clear statement requesting deletion of the account.

We may contact you to verify your identity before processing the request.

After successful verification, we will delete or anonymise the account and associated personal information within a reasonable period, except information that must be retained for:

• Legal or regulatory compliance;
• Fraud prevention;
• Pending disputes;
• Property booking or transaction records;
• Taxation or accounting obligations; or
• Establishment, exercise, or defence of legal claims.

Account deactivation, temporary suspension, uninstalling the App, or logging out does not constitute account deletion.

10. Your Rights and Choices

Subject to applicable law, users may request to:

• Access personal information held about them;
• Correct inaccurate or incomplete information;
• Update their profile information;
• Withdraw optional consent;
• Stop promotional communications;
• Delete their account and associated information; or
• Raise a concern regarding the processing of their information.

Requests may be submitted using the contact information provided below. We may require reasonable identity verification before acting on a request.

11. Children’s Privacy

Our Services are intended for individuals who are legally capable of entering into property-related transactions and are not directed toward children under 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without valid authorisation, we will take reasonable steps to delete it.

12. Cookies and Similar Technologies

Our website or web-based components may use cookies, local storage, or similar technologies to:

• Maintain login sessions;
• Remember user preferences;
• Improve website performance;
• Understand feature usage;
• Detect suspicious activity; and
• Provide relevant content.

Users may manage cookies through their browser settings. Disabling certain cookies may prevent some website features from functioning correctly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, application features, data-processing practices, legal requirements, or security measures.

The updated Privacy Policy will be posted on our website or within the application with a revised “Last Updated” date. Material changes may also be communicated through the App, email, notification, or another appropriate method.

Continued use of the Services after an update means that you acknowledge the revised Privacy Policy.

14. Grievance Officer

Shubh Bhoomi Real Estate Pvt. Ltd.

Email: shubhbhoomirealestates@gmail.com

Phone: +91 9610659905